Microsoft MSBill Info WA

What to do about unexpected charges from Microsoft?

When you see unexpected charges from MSbill.info or bill.ms.net in a monthly statement from your bank, credit card, or any other payment provider, we want to help you resolve your question as quickly as possible. Before seeking further info or help, take these steps to compare the unexpected charges to your Microsoft order history.

Sign in to your Microsoft account order history. If you have more than one Microsoft account, sign in to each one to check your order history.

Compare your account with the charge in question. It’s possible the unexpected charge was for a subscription or a mistaken purchase by someone in your family.

If you believe someone has acquired your payment info, contact your payment provider to prevent more charges, then change your payment option info in your Microsoft Billing Account Update. Under Payment options, you can also choose to add or remove debit or credit cards, a bank account, or PayPal. You can also redeem Bitcoin and gift codes or cards. 

Common causes for unexpected charges and what you can do. Choose from the following situations to narrow down the source of your unexpected charges.

1.   Someone you know, such as a family member, bought something with your card

If you add your payment info to another person's Microsoft account, or allow others to share a device with your account, they may have bought something without saying so at the time. 

To help avoid unexpected charges from family members or others:

• Prevent accidental or unauthorized purchases from Microsoft Store by requiring a password for any purchase.
• Require kids to ask a parent before buying stuff in Microsoft Store.
• Don't invite others to use your card to buy something on their account. Instead, give them a gift card to add to their account.
• Don't share your account password.

2. Someone made an in-app purchase from an app, game, or Office

It can be difficult to track in-app purchases, especially if you share devices or payment options with a family member.

To see why a charge from Microsoft is appearing on your statement:

•      Sign in to your Order history. If you have more than one Microsoft account, sign in to each one to check your order history.
•      Compare your order history to your statement to find any in-app purchases.                     

       Visit @ www.msftbilling.com for more support & help.

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