What to do about
unexpected charges from Microsoft?
When you see unexpected charges from MSbill.info or
bill.ms.net in a monthly statement from your bank, credit card, or any other
payment provider, we want to help you resolve your question as quickly as
possible. Before seeking further info or help, take these steps to compare the
unexpected charges to your Microsoft order history.
Sign in to your Microsoft account order history. If you
have more than one Microsoft account, sign in to each one to check your order
history.
Compare your account with the charge in question. It’s
possible the unexpected charge was for a subscription or a mistaken purchase by
someone in your family.
If you believe someone has acquired your payment info,
contact your payment provider to prevent more charges, then change your payment
option info in your Microsoft Billing Account Update. Under Payment options, you can also
choose to add or remove debit or credit cards, a bank account, or PayPal. You
can also redeem Bitcoin and gift codes or cards.
Common causes for
unexpected charges and what you can do. Choose from the following situations to
narrow down the source of your unexpected charges.
1. Someone you know,
such as a family member, bought something with your card
If you add your payment info to another person's Microsoft
account, or allow others to share a device with your account, they may have
bought something without saying so at the time.
To help avoid unexpected charges from family members or
others:
- Prevent accidental or unauthorized purchases from Microsoft Store by requiring a password for any purchase.
- Require kids to ask a parent before buying stuff in Microsoft Store.
- Don't invite others to use your card to buy something on their account. Instead, give them a gift card to add to their account.
- Don't share your account password.
2. Someone made an in-app purchase from an app, game, or Office
It can be difficult to track in-app purchases, especially if
you share devices or payment options with a family member.
To see why a charge from Microsoft is appearing on your
statement:
- Sign in to your Order history. If you have more than one Microsoft account, sign in to each one to check your order history.
- Compare your order history to your statement to find any in-app purchases.
I am being billed each month from your company.
ReplyDeletean Xbox 1 I believe. I do not own one and am checking family members. any info you can give me about this would be greatly appreciated.
Dawn Kelling
Did you ever figure this out? I'm having the same issue.
DeleteSame problem here! I dont even have a Micro account! I went to the site and there was info in me with my last name spelled wrong and bday but no payment info or purchase history. It make s no sense.No one touches my card,as im a one household person! Do i need to cancel my debit card? This is FRAUD!
DeleteSame problem here! I dont even have a Micro account! I went to the site and there was info in me with my last name spelled wrong and bday but no payment info or purchase history. It make s no sense.No one touches my card,as im a one household person! Do i need to cancel my debit card? This is FRAUD!
DeleteSame problem here! I dont even have a Micro account! I went to the site and there was info in me with my last name spelled wrong and bday but no payment info or purchase history. It make s no sense.No one touches my card,as im a one household person! Do i need to cancel my debit card? This is FRAUD!
DeleteI got billed for 75.06 and I show no record of this in my order history. What is going on and what was purchased?
ReplyDeleteI was billed for something I don't even know what it is for. I would like my money put back into my account thank you. I will notify my bank tomorrow.
ReplyDeleteOn oct 13 I was billed 63.59 ? I do not have an account with you so this should not have happened. Please put my money back in my account, I will contact my bank tomorrow to stop payment.
ReplyDeleteDid any resolve this issue? Being billed 190 for this as well, looks like it's been ongoing for 3 months
DeleteMy debit card was billed $99.99 on June 9, 2021 and I can't get a hold of anyone to clarify the charge. I've called all the numbers and been thru all the sites. I'm at wit's end. I can't afford losing $99.99. I'm 73 and disabled and I don't need MICROSOFT making things worse for me.
ReplyDeleteI've been billed TWICE in a matter of minutes by something called msbillinfo.was wth is this ?????? I want my dang money back!!!!!!
ReplyDeleteI was Bill I don't have an account with You Please put my money back in my accounted 68.82
ReplyDeleteI'm being billed every month for no reason. Either you all stop or I'm getting a lawyer!!!
ReplyDeleteSame here, billed by mircosoft or a scrammer two times this month. $21.85 twice. Call your bank and file a dispute. Get a you card.
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