What to do about unexpected charges from Microsoft? When you see unexpected charges from MSbill.info or bill.ms.net in a monthly statement from your bank, credit card, or any other payment provider, we want to help you resolve your question as quickly as possible. Before seeking further info or help, take these steps to compare the unexpected charges to your Microsoft order history. Sign in to your Microsoft account order history. If you have more than one Microsoft account, sign in to each one to check your order history. Compare your account with the charge in question. It’s possible the unexpected charge was for a subscription or a mistaken purchase by someone in your family. If you believe someone has acquired your payment info, contact your payment provider to prevent more charges, then change your payment option info in your Microsoft Billing Account Update . Under Payment options, you can also choose to add or remove debit or credit cards, a bank account